Technical Support

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

If you enjoy the thrill of the challenges that Digital Transformation and Energy Transition bring to companies, this project may be interesting to you. Here you will be able to work with the development of personalized services and end-to-end solutions.

We are hiring a Technical Support for a project in Lisbon (Hybrid).

What you will do

• Receive and analyse requests coming from the first line;
• Perform triage and initial diagnosis;
• Resolve functionally‑related issues;
• Correctly forward topics to technical teams;
• Interact with different teams to clarify requirements/incidents

What we are looking for

• 1 year of experience in technical support or Business analysis and tester roles (with the right attitude);
• Good communication skills (essential for interacting with various teams);
• Proactivity, curiosity and willingness to learn;
• Strong analytical and organisational skills;
• Some knowledge of testing can be an advantage (e.g., defining scenarios, executing tests, basic understanding of test scripts)

What can you expect from us

• Health insurance;
• A personalized training plan, with a budget to spend on training;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!