ServiceNow HRSD Administrator

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!

We are looking for a ServiceNow HRSD Administrator to work in this project in Lisbon or Porto.

Responsibilities

• As part of the HRSD project, we need an HRSD Admin (BA/TA) to support the impletation of the HRSD module in ServiceNow with our integrator;
• Configuration of HRSD modules (case management, KM, employee center, etc.);
• Create/manage HR services, cases, catalog items & topics;
• Manage workflows, biz rules, notifications, email templates;
• Update HR templates/forms (no heavy development);
• Maintain HR taxonomy;
• Manage permissions;
• Handle HR user support;
• Analyze/resolve HR procurement incidents;
• Join client/editor releases;
• Coordinate with the tech team for fixes;
• Create/update user/admin docs;
• Monitor platform quality (SLA, KPI);
• Support governance & budget preparation;
• Assist in new HRSD mods/features;
• Participate in UAT;
• Communicate with HR, IT & stakeholders;
• Maintain reports/dashboards for key metrics.

Requirements

• ServiceNow System Administration and HRSD configuration (mandatory);
• Experience with ITIL V3/V4;
• More than 5 years of experience in SNOW HRSD;
• Experience with request gathering, testing & mentoring;
• Experience with troubleshoot workflows;

What you can expect from us

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!