Continuous Service Improvement Manager

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you will be working in a multicultural environment and with global positioning. With a strong focus on the customer, you will be able to contact with different industries and services such as Cybersecurity, Application Development and Maintenance, Cloud, Data & Intelligence, among others, always working on end-to-end solutions.

We are looking for a Continuous Service Improvement Manager for an hybrid project in Lisbon.

Required Skills & Experience

• Proven experience (5+ years) in IT Service Management, Service Delivery, or Operational Excellence roles.
• Strong understanding of ITIL v4 principles, particularly the Continual Improvement model.
• Demonstrated success managing improvement programs or transformation initiatives across complex organizations.
• Excellent analytical, facilitation, and stakeholder management skills.
• Strong communication skills, able to influence at all organizational levels.
• Experience with KPI/SLA performance analysis, process mapping, and root cause analysis tools.

Others

• This role requires strong proficiency in English, both written and spoken, as it involves frequent interaction with international stakeholders.
• Candidates must also be citizens of a European Union member state.

Desirable

• ITIL v4 Managing Professional or equivalent certification.
• Experience with continuous improvement methodologies.
• SAFe Experience and/or certification.
• Familiarity with ITSM tools.
• Background in managing multi-vendor or global service delivery environments.

What we offer

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!