Workplace Services Engineer L2 - EUC/Endpoint Management (Remote)

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

The telecommunications area is constantly evolving. If you would also like to be part of this movement, this project may be of interest to you, as here you will have the opportunity to contact with one of the leaders in the creation and distribution of fixed and mobile television, internet, voice and data solutions in Portugal.

We are looking for a Workplace Services Engineer L2 – EUC / Endpoint Management. This is a fully remote opportunity, open to candidates based in Portugal or the USA.

Your responsibilities include

• Keep end-user computing estate running to SLA - packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures;
• Package & deploy - Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging;
• Patch operations - Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA;
• Configuration execution - Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health;
• Incident & service request handling (ITIL) - Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escalate complex or non-standard cases to L3 with full context;
• CMDB & inventory - Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports;
• Cross-team enablement - Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations;
• Applied scripting - Run and adapt existing PowerShell scripts for routine tasks.

You must have

• 2 / 4 years in EUC - endpoint operations;
• SCCM + Intune (operate), Windows client OS, Entra ID (Azure AD) fundamentals;
• Scripting: PowerShell (run/adapt);
• English [C1/C2 level];
• Certifications: ITIL v4 Foundations.

We value

• Certifications: MD-102 (Endpoint Administrator); progressing toward the Microsoft endpoint baseline, experience with ServiceNow.

What you can expect from us

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us.