Stefanini is a global IT services company with over 85 offices in 39 countries across the Americas, Europe, Africa, Australia, and Asia in 35 languages. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
We are recruiting a Technical Support Engineer to integrate directly our client in Oporto, one of the top ten Portuguese startups.
If you are passionate about software development, using the latest technologies and methodology, in a creative and open-minded environment, then we want you in this process.
Responsibilities:
• Provide high-quality technical support to enterprise customers (B2B), assuming ownership of the problem until its resolution;
• Deep dive in the issue, replicating the issue, educating the customer, providing workarounds and making sure the customer has a solution;
• When required, escalate issues to our Development Support, having a clear and pragmatic communication;
• Identify product improvements from the customers feedback and convey them to Product Management;
• Technically assist pre-sales and product education;
• Help improving the Quality Assurance processes and coverage.
Requirements:
• BSc Degree in Computer Science or similar;
• >2 years of experience in a similar support functions;
• Knowledge of JavaScript or other programming languages;
• Knowledge of ITIL or similar support processes.
