ServiceNow Business Analyst

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

Are you eager to be part of a multinational project in the field of information technology? Here you’ll have the opportunity to work as a consultant and collaborate with talented colleagues and clients across the globe. Join us in this project and start making a contribution to innovation in the industry!

We are looking for a ServiceNow Business Analyst to work in this project in Lisbon or Porto.

Key Responsibilities

• Work closely with business stakeholders to identify, analyse and document requirements in ServiceNow;
• Analyse existing processes, identifying gaps and opportunities for improvement;
• Recommend best practices to optimise incident, problem, change and asset management processes within ServiceNow;
• Ensure alignment with the ITIL framework and organisational policies;
• Act as a liaison between business users and the ServiceNow development team.

Requirements

• 5+ years of hands-on experience as a Business Analyst on the ServiceNow platform;
• Strong overall knowledge of the ServiceNow platform;
• Proven experience with ITSM and CSM. An agile mindset is required; SAFe knowledge is a plus;

What you can expect from us

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!