IT Operations Analyst

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

In this project you’ll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.

We are looking for an IT Operations Analyst to join a project based in Porto (hybrid).

Requirements

• Degree, CET, or equivalent qualification in a computer-related field.
• Experience in Windows and Linux operating systems, MS SQL, monitoring tools, and IT infrastructure support.
• Good understanding of incident management, troubleshooting, and IT operational processes; knowledge of ITIL and financial markets is considered an advantage.
• Experience with monitoring and security technologies such as IBM Mainframe z/OS, network monitoring tools, or Symantec Endpoint Protection Manager is a plus.
• Fluent English (spoken and written), with strong analytical, communication, and problem-solving skills, and availability to work in a 24/7 shift-based environment.

Responsibilities

• Monitor business-critical IT systems and provide first-level technical support, ensuring the timely resolution and escalation of incidents and service requests.
• Troubleshoot issues related to infrastructure, networks, databases, applications, and security, coordinating with internal teams when required.
• Contribute to incident, problem, and change management activities, ensuring service continuity and operational excellence.
• Support project implementations and infrastructure changes by performing validation and quality assurance activities following deployments.
• Identify opportunities for process improvements, promote operational best practices, and contribute to the continuous enhancement of IT services.

We offer

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!