IT Incident Manager

Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.

This project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business.

We are looking for an IT Incident Manager to work in this project in Porto (Hybrid) or Lisbon (Hybrid).

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field;
• Experienced in Advanced Excel and PowerBI;
• Minimum of 5 years of experience in IT service management, with a focus on incident management;
• Strong understanding of ITIL principles and practices;
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders;
• Proven problem-solving skills and the ability to work under pressure;
• Familiarity with incident management tools and software like ServiceNow;
• ITIL certification is preferred;
• Python or any coding experience.

What can you expect from us

• Health insurance;
• A personalized training plan, with a budget to spend on the training and technical books you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!