French Customer Care Advisor - Urgent

In line with SELLBYTEL Group’s Technical Support and Service project, we are currently recruiting FRENCH L1 Customer Support Advisors to be part of an exciting new team, working for the leader in the technological sector (computers, MP3, telecommunication, entertainment) in Lisbon. Our Service will be responsible for resolving Customer’s technical requests, when possible, in a single telephone call using customer’s troubleshooting protocols

Main tasks

• Take incoming user requests (via telephone, email, voicemail, pager, or other automated alerts), log call details onto case management systems and provide response and resolution within SLA to customer;
• Progress / close service requests to a satisfactory conclusion on call management system;
• Proactively update customers with status and resolution progress;
• Monitor / progress all open queries in queue;
• Escalate potential service issues to appropriate level;
• Respond to any reasonable task posed by the assigned manager;
• Achieve an excellent customer satisfaction level.

Requirements

• French at native level and very high level of English;
• Advanced user knowledge of IT environment;
• Windows and Mac environment literate;
• 1 year in customer service experience, preferably technical support in a Call Center environment;
• Service passion;
• Responsible and independent work habit;
• Good communication and team skills, flexibility and stress resistance.

We offer

• Training paid;
• Work place: Oeiras (Tagus Park);
• Good economic conditions;
• Extensive training on market leading products, personal development programs and mentoring to fully develop skills;
• Good career prospects in a reputable company which rewards serious and hard workers;
• Full time positions.