Application Support Engineer

We are looking for an Application Support Engineer to work in this project in Porto (Hybrid).

What are we looking for

• Experience in L2 and L3 support based on ITIL best practices;
• Coordinate technical changes and operations, including electrical shutdowns and server moves;
• Draft and update instructions;
• Document software and technical architectures;
• Configure and monitor application alerts;
• Good knowledge of Windows and Linux operating systems;
• Understanding of and knowledge about virtualised environments, including servers and API gateways;
• Good knowledge of ticketing systems such as Jira or ServiceNow;
• Good knowledge of scripting languages such as PowerShell/Bash;
• Good knowledge of network concepts, including DHCP, firewalls, routing and proxies, and of web-based client/server applications.

What can you expect from us

• Health insurance;
• A personalized training plan, with a budget to spend on the training you find necessary;
• Constant feedback so you can grow professionally;
• Remote onboarding process;
• Team events every semester so you can live new adventures;
• Exclusive discounts and offers from our partners;
• Culture of proximity and transparency. Your ideas and needs are heard and valued by us!