Renan Oscar Silva

Informática (Comercial/Gestor de Conta)

40%

Perfil Completo

Sobre

Work with managing Information Technology using best practices to deliver services for ITSM operations. Experiência Profissional: Professional with more than 8 years of IT experience and 5 years of experience in implementing management, transition, operation and service improvement based on ITIL and Cobit best practices, allied to ISO / IEC 20,000 and Project Management Body of Knowledge (PMBOK). Educação e Formação: Languages● English - Intermediary● Portuguese - Native LanguageCertifications● ITIL® Foundation Certificate in IT Service Management - (ITIL Foundation)● ITIL® Operations Support and Analysis - (OSA)● ITIL® Release, Control and Validation (RCV)● ITIL® Planning, Protection and Optimization (PPO)● ITIL® Service Offerings and Agreements Certificate (SOA)

Competências

?? Ability to successfully implement ITIL processes establishing policies and procedures for all elements of the Service Lifecycle. ?? Define and author Operational Level Agreements (OLAs) providing services to ensure end to end services meet performance standards. ?? Ability to reviews and audits with establishing and executing strategic and tactical plans for a full scale implementation of the ITIL / ITSM framework. ?? Identify risks and developed mitigation plans for projects. ?? Good communication skills and work with multidisciplinary teams.

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Detalhes Profissionais

Área de Estudo: Languages● English - Intermediary● Portuguese - Native LanguageCertifications● ITIL® Foundation Certificate in IT Service Management - (ITIL Foundation)● ITIL® Operations Support and Analysis - (OSA)● ITIL® Release, Control and Validation (RCV)● ITIL® Pla

Salário Pretendido: €1.200

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