Damian Roach

A multi-lingual Executive Director - Managing Director, with over 15 years' of senior management experience within the Insurance/BPO-TPA/Event Management sectors across multiple territories. A proven track record of success in improving operational and financial performance at companies, combined with sound business judgement, decisive leadership and strong relationship management skills. Currently seeking a new opportunity to bring my expertise to a progressive company in an upper management position. Experiência Profissional: Employer: EnerGlobe, Lisbon Portugal and Cardiff, UKPosition Title: Co-Founder (ADVISORY ROLE ONLY)Company Type: Event Management - African Mining Industry Start Date: Sep-2014 End Date: Present roleRoles and Responsibilities:EnerGlobe is a startup company I helped found, focussed on event management for the African Mining & Energy Industry.Based in Cardiff, United Kingdom and also in Lisbon, Portugal, my duties currently are predominantly advisory only, but did include initially:Sales & Marketing:Business DevelopmentNegotiation & Contract Management Operations:Strategy Creation, Development & ImplementationWebsite Creation & DevelopmentRelationship Management:Key Account Client ManagementSupplier Selection & ControlFinance:Budget Planning, Preparation & MonitoringInvoicing Control & ManagementEmployer: Van Ameyde United Kingdom & Ireland, London, UKPosition Title: Executive Director & Board MemberCompany Type: Insurance Claims Branch ManagementStart Date: Oct-2012 End Date: Jun-2014Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.Based in London, UK with additional responsibility for Edinburgh & Dublin, my duties included control over the following areas:Sales & Marketing: Business Development Product/Service Innovation & Development Marketing Plan & Market Analysis; Creation & Action RFI, RFP, Negotiation & Contract Management Multi-lingual Presentation & Speech Delivery at Meetings Annual Consistency in delivering growth of Turnover & Profit Operations: Strategy Creation, Development & Implementation Project Management & Delivery, incl. BPO Projects Internal Performance Management against SLA & Turnover Targets Quality & Audit Control Management Risk & Compliance Management Internal Procedural Creation Relationship Management: Key Account Management for Corporate & Insurance Clients Creation of Bespoke Bordereau & KPI Reports People/Human Resource Management Personnel Recruitment, Selection & Training Supplier Selection & Control International Network Expansion Finance: Budget Planning, Preparation & Monitoring Invoicing Control & Management Financial Reporting to International Holding Financial Controlling Cost-Cutting Operations Premises Relocation, Planning & ControlEmployer: Van Ameyde France, Paris, FrancePosition Title: Interim Managing DirectorCompany Type: Insurance Claims Branch ManagementStart Date: May-2012 End Date: Sep-2012Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.Based in Paris, France on a temporary basis to manage the company during a phase of transition, at the same as my role in Portugal, my duties included control over the following areas:Sales & Marketing: Business Development Product/Service Innovation & Development Marketing Plan & Market Analysis; Creation & Action RFI, RFP, Negotiation & Contract Management Multi-lingual Presentation & Speech Delivery at Meetings Annual Consistency in delivering growth of Turnover & Profit Operations: Strategy Creation, Development & Implementation Project Management & Delivery, incl. BPO Projects Internal Performance Management against SLA & Turnover Targets Quality & Audit Control Management Risk & Compliance Management Internal Procedural Creation Relationship Management: Key Account Management for Corporate & Insurance Clients Creation of Bespoke Bordereau & KPI Reports People/Human Resource Management Personnel Recruitment, Selection & Training Supplier Selection & Control International Network Expansion Finance: Budget Planning, Preparation & Monitoring Invoicing Control & Management Financial Reporting to International Holding Financial Controlling Cost-Cutting Operations Premises Relocation, Planning & ControlEmployer: Van Ameyde Portugal, Lisbon, PortugalPosition Title: Managing DirectorCompany Type: Insurance Claims Branch ManagementStart Date: Sep-2006 End Date: Sep-2012Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.Based in Lisbon, Portugal, my duties included control over the following areas:Sales & Marketing: Business Development Product/Service Innovation & Development Marketing Plan & Market Analysis; Creation & Action RFI, RFP, Negotiation & Contract Management Multi-lingual Presentation & Speech Delivery at Meetings Annual Consistency in delivering growth of Turnover & Profit Operations: Strategy Creation, Development & Implementation Project Management & Delivery, incl. BPO Projects Internal Performance Management against SLA & Turnover Targets Quality & Audit Control Management Risk & Compliance Management Internal Procedural Creation Relationship Management: Key Account Management for Corporate & Insurance Clients Creation of Bespoke Bordereau & KPI Reports People/Human Resource Management Personnel Recruitment, Selection & Training Supplier Selection & Control International Network Expansion Finance: Budget Planning, Preparation & Monitoring Invoicing Control & Management Financial Reporting to International Holding Financial Controlling Cost-Cutting Operations Premises Relocation, Planning & ControlEmployer: Van Ameyde France, Paris, FrancePosition Title: International Coordinator & Assistant ManagerCompany Type: Insurance Claims Branch ManagementStart Date: Feb-2002 End Date: Aug-2006Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.Based in Paris, France, my duties included control over the following areas:Creation & Delivery of presentations Coordination of International Network Direct Assistance to the Director of the Groups' Activity Development of the Groups' International Network Marketing & Sales Support Centralisation & Control of Key Statistics Co-ordination of International Seminars Website Administration & Development International Service/Product Development Co-ordination of International communications International Procedural Creation Contribution to International Recruitment processEmployer: Admiral Insurance Company, Cardiff, UKPosition Title: Claims Adjuster (Motor)Company Type: Insurance CompanyStart Date: Apr-2001 End Date: Jan-2002Admiral is an Insurance Company based in Cardiff, UK.I undertook the duties associated with a Claims Adjuster.Employer: Ecclesiastical Insurance Group, Gloucester, UKPosition Title: Claims Adjuster (Property & Motor)Company Type: Insurance CompanyStart Date: Jul-1999 End Date: Mar-2001Ecclesiastical is an Insurance Company based in Gloucester, UK.I undertook the duties associated with a Claims Adjuster. Educação e Formação: EDUCATIONInstitution: Gloucestershire University City & Country: Cheltenham, UKCourse/Programme: Business Studies with Modern Languages Education Level: Bachelor's Degree with Honours Start Date: Oct-1994End Date: Jun-1998 Quantitative & Qualitative MethodsInformation TechnologyHuman Resource ManagementBusiness FinanceBusiness EthicsBusiness and Contemporary FrenchEmployee RelationsBusiness LawBusiness PolicyPrinciples of MarketingOperations ManagementDissertation - The Impacts of Foreign Investment on the Welsh Economy (1998)Institution: Lewis Boys Comprehensive School City & Country: Pengam, UKCourse/Programme: A-Levels: Physical Education (A), French (C), History (D) & Religion (E). GCSEs: 13 (9 @ C+ Grades; including Maths and English)Education Level: High School Start Date: Sep-1987 End Date: Aug-1994PROFESSIONAL QUALIFICATIONSInstitution: Erasmus University & Professional CapitalCity & Country: Rotterdam, NetherlandsProgramme: International Sales & Account ManagementStart Date: Dec-2008 End Date: Nov-2009Institution: Cegos Consultancy GroupCity & Country: Paris, FranceProgramme: Executive ManagementStart Date: May-2005 End Date: Jun-2005Institution: Ecclesiastical InsuranceCity & Country: Gloucester, UKProgramme: Customer Service N.V.Q - Level 3 (Management Level)Start Date: Jan-2000End Date: May-2000Institution: University of GloucestershireCity & Country: Cheltenham, UKProgramme: Football Association Leaders Coaching AwardStart Date: Apr-1995End Date: Apr-1995