Profissional
Apresentação / Biografia
• Offering 06 years’ experience in Sales & Marketing, Business Development and Client Relationship Management in the Travel industry
• A proactive leader and planner with expertise in market plan execution, account management and driving sales efforts and staffing
• Specialized in developing dealer network and deploying team to improve the sales, customer service levels and activation of trade and consumer schemes to maximize its benefits
• Streamlining workflow to enhance profitability innovatively for reputed business houses
• Deft in formulating incentive plans for the agents and strategies for increasing business
• An effective communicator with strong problem solving, planning and people management skills
Experiência Profissional
01 May 2013 till Date with Uranus Travels & Tours LLC
Operations & Sales Supervisor (Acting Asst. Manager)
Highlights:
• Overseeing the operations and contracting
• Representing the company overseas on various trade fares & international conference (India, Switzerland, Thailand and Singapore).
• Escorting groups as Tour manager locally and internationally.
• Closely monitoring the overseas sales team & representatives.
• Sales calls in overseas markets.
• Handling all operational & sales complaints
• Solving issues relating operations
Sep’ 11 - 15 April 2013 with TBOMENA by TEK Travels, Dubai
Key Accounts Manager
Highlights:
• Demonstrated excellence in handling the marketing a B2B online portal to travel agents
• Successfully achieved the sales targets for past 8 months (i.e. 10 million dhirams for a month)
• Chalked out various incentive plans for the agents under jurisdiction
• Worked in close coordination with the:
o Product and the IT team towards the development of the system
o Amadeus for handling sales & marketing of the online portal
• Ensured the maintenance of healthy professional business relationships with the travel trade
• Closely monitored the marketing programs (online and offline) to meet product awareness goals and development in an effective manner
• Concluded training sessions for teams and individuals
Sep’ 09 – Jul’ 11 with Sunny Tours LLC, Dubai
Operations & Sales Executive
Highlights:
• Pivotal in organizing Fam trips for agents (Local & Overseas)
• Holds the distinction of developing and maintaining healthy professional business relationships with the travel trade and immigration for the department
• Conducted Clients FAM visits
Feb’ 09 – Aug’ 09 with Dubai Tourism and Travel Service, Dubai
Business Development Executive
Highlights:
• Demonstrated excellence in handling the hotel contracting & reservations
• Maintained profitable relationship with the travel trade and immigration verticals
• Formulated the special and innovative incentive itinerary for various customers
Oct’ 08 – Feb’ 09 with Dubai Tourism and Travel Service, Dubai
Operations Supervisor
Highlights:
• Formulated the plan, decided price and offers related to safaris and hotels from various tour operators
• Devised the online systems as a part of the team
• Decided upon the holidays package using land components from tour operators based on customers’ requirements whilst providing high quality customer service
• Provided advisory services to the clients on destination, tourist attraction, major events, facilities and other relevant travel information
• Handled the operations of the entire Reservations Department including Visa Department
• Provided assistance to the Sales Department for the negotiations related to rates
Jan’ 06 – Sep’ 08 with Dubai Tourism and Travel Service Dubai
Operations Executive
Highlights:
• Formulated the holidays package using land components from tour operator based on customers’ requirements Provided advisory services to the clients based on the destination, tourist attraction, major events, facilities and other relevant travel information
• Facilitated accurate quotation to clients as per their requirements and provided airline and ground reservations ensuring confirmation of all services prior to client departure
• Ensured the achievement of the targets given for the week and month
• Chalked out the sales and business plans and executed the same in timely manner with in budgets as per management requirements
• Issued Visa as per rules and regulations of Dubai Immigration
Aug’ 05– Nov’ 05 with Citi Bank, Dubai
Operations
Highlights:
• Demonstrated excellence in handling the daily basis encode cheques within given period of time
• Holds the merit of ensuring timely payment of the cheques based on daily figures
• Dexterously involved in daily and monthly on customers reports to the respective department of the over drawn by clients
• Steered the administrative function by drafting letters to the clients informing them the cheque has been return for over drawn
• Addressed the telephone enquires within the company and other banks
Oct’ 04 – Jan’ 05 with Falcon Resort, Goa
Junior Account
Highlights:
• Played a stellar role in preparing daily bank reconciliation
• Demonstrated excellence in handling petty cash expense and courier receipts
• Maintained an account of daily incoming payable by Voucher entry in the office register
• Prepared the daily sales report and assisted the Senior Account with monthly sales report
• Chalked out the profit and loss report for actual and forecast to the relevant business unit management
Educação e formação
• B.Com. from the University of Goa, Goa - India in 2005
o Banking and Finance, Computer Application, Industrial Organization & Management and Economics
Other Credentials:
• Professional Trade Plus (Direct access trading of stock Market) through Online trading Academy in Knowledge Village in 2005
• Microsoft Office applications from NIIT in 2001
• Financial Accounting Tally 6.3 through MICE (India) in 2005
• Information Technology from University of Goa, Goa - India in 2003
Aptidões e competências pessoais
Profit Centre Management
• Overseeing complete business operations in the assigned region with accountability of profitability, forecasting monthly/ annual sales targets, & executing them in a given timeframe
• Strategising the long-term as well as short-term business plans to ensure maximum profitability
Sales & Marketing / Business Development
• Devising & effectuating sales & marketing programs / strategies to improve the product awareness and enhance business growth
• Conducting market research, trend & competitor analysis, prospecting customer approach, etc. for market identification and penetration & conceptualizing sales promotional strategies
Key Account Management
• Contacting clients for generating leads and developing business
• Making presentations before the prospective clients to promote the company’s services and negotiating with them to finalise mutually beneficial business deals
Client Relationship Management
• Managing customer centric operations, ensuring customer satisfaction by achieving service quality norms
• Ensuring that highest service standards are maintained for servicing of clients and building & maintaining healthy business relations with clients for cross-selling various products