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Apresentação / Biografia

A multi-lingual Executive Director - Managing Director, with over 15 years’ of senior management experience within the Insurance/BPO-TPA/Event Management sectors across multiple territories. A proven track record of success in improving operational and financial performance at companies, combined with sound business judgement, decisive leadership and strong relationship management skills. Currently seeking a new opportunity to bring my expertise to a progressive company in an upper management position.

Experiência Profissional

Employer: EnerGlobe, Lisbon Portugal and Cardiff, UK
Position Title: Co-Founder (ADVISORY ROLE ONLY)
Company Type: Event Management - African Mining Industry
Start Date: Sep-2014
End Date: Present role

Roles and Responsibilities:

EnerGlobe is a startup company I helped found, focussed on event management for the African Mining & Energy Industry.

Based in Cardiff, United Kingdom and also in Lisbon, Portugal, my duties currently are predominantly advisory only, but did include initially:

Sales & Marketing:
Business Development
Negotiation & Contract Management

Operations:
Strategy Creation, Development & Implementation
Website Creation & Development

Relationship Management:
Key Account Client Management
Supplier Selection & Control

Finance:
Budget Planning, Preparation & Monitoring
Invoicing Control & Management

Employer: Van Ameyde United Kingdom & Ireland, London, UK
Position Title: Executive Director & Board Member
Company Type: Insurance Claims Branch Management
Start Date: Oct-2012
End Date: Jun-2014

Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.

Based in London, UK with additional responsibility for Edinburgh & Dublin, my duties included control over the following areas:

Sales & Marketing:
Business Development
Product/Service Innovation & Development
Marketing Plan & Market Analysis; Creation & Action
RFI, RFP, Negotiation & Contract Management
Multi-lingual Presentation & Speech Delivery at Meetings
Annual Consistency in delivering growth of Turnover & Profit

Operations:
Strategy Creation, Development & Implementation
Project Management & Delivery, incl. BPO Projects
Internal Performance Management against SLA & Turnover Targets
Quality & Audit Control Management
Risk & Compliance Management
Internal Procedural Creation

Relationship Management:
Key Account Management for Corporate & Insurance Clients
Creation of Bespoke Bordereau & KPI Reports
People/Human Resource Management
Personnel Recruitment, Selection & Training
Supplier Selection & Control
International Network Expansion

Finance:
Budget Planning, Preparation & Monitoring
Invoicing Control & Management
Financial Reporting to International Holding
Financial Controlling
Cost-Cutting Operations
Premises Relocation, Planning & Control

Employer: Van Ameyde France, Paris, France
Position Title: Interim Managing Director
Company Type: Insurance Claims Branch Management
Start Date: May-2012
End Date: Sep-2012

Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.

Based in Paris, France on a temporary basis to manage the company during a phase of transition, at the same as my role in Portugal, my duties included control over the following areas:

Sales & Marketing:
Business Development
Product/Service Innovation & Development
Marketing Plan & Market Analysis; Creation & Action
RFI, RFP, Negotiation & Contract Management
Multi-lingual Presentation & Speech Delivery at Meetings
Annual Consistency in delivering growth of Turnover & Profit

Operations:
Strategy Creation, Development & Implementation
Project Management & Delivery, incl. BPO Projects
Internal Performance Management against SLA & Turnover Targets
Quality & Audit Control Management
Risk & Compliance Management
Internal Procedural Creation

Relationship Management:
Key Account Management for Corporate & Insurance Clients
Creation of Bespoke Bordereau & KPI Reports
People/Human Resource Management
Personnel Recruitment, Selection & Training
Supplier Selection & Control
International Network Expansion

Finance:
Budget Planning, Preparation & Monitoring
Invoicing Control & Management
Financial Reporting to International Holding
Financial Controlling
Cost-Cutting Operations
Premises Relocation, Planning & Control

Employer: Van Ameyde Portugal, Lisbon, Portugal
Position Title: Managing Director
Company Type: Insurance Claims Branch Management
Start Date: Sep-2006
End Date: Sep-2012

Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.

Based in Lisbon, Portugal, my duties included control over the following areas:

Sales & Marketing:
Business Development
Product/Service Innovation & Development
Marketing Plan & Market Analysis; Creation & Action
RFI, RFP, Negotiation & Contract Management
Multi-lingual Presentation & Speech Delivery at Meetings
Annual Consistency in delivering growth of Turnover & Profit

Operations:
Strategy Creation, Development & Implementation
Project Management & Delivery, incl. BPO Projects
Internal Performance Management against SLA & Turnover Targets
Quality & Audit Control Management
Risk & Compliance Management
Internal Procedural Creation

Relationship Management:
Key Account Management for Corporate & Insurance Clients
Creation of Bespoke Bordereau & KPI Reports
People/Human Resource Management
Personnel Recruitment, Selection & Training
Supplier Selection & Control
International Network Expansion

Finance:
Budget Planning, Preparation & Monitoring
Invoicing Control & Management
Financial Reporting to International Holding
Financial Controlling
Cost-Cutting Operations
Premises Relocation, Planning & Control

Employer: Van Ameyde France, Paris, France
Position Title: International Coordinator & Assistant Manager
Company Type: Insurance Claims Branch Management
Start Date: Feb-2002
End Date: Aug-2006

Van Ameyde is a European TPA, BPO & Claims Management Service Provider for the Insurance Industry.

Based in Paris, France, my duties included control over the following areas:

Creation & Delivery of presentations
Coordination of International Network
Direct Assistance to the Director of the Groups’ Activity
Development of the Groups’ International Network
Marketing & Sales Support
Centralisation & Control of Key Statistics
Co-ordination of International Seminars
Website Administration & Development
International Service/Product Development
Co-ordination of International communications
International Procedural Creation
Contribution to International Recruitment process

Employer: Admiral Insurance Company, Cardiff, UK
Position Title: Claims Adjuster (Motor)
Company Type: Insurance Company
Start Date: Apr-2001
End Date: Jan-2002

Admiral is an Insurance Company based in Cardiff, UK.

I undertook the duties associated with a Claims Adjuster.

Employer: Ecclesiastical Insurance Group, Gloucester, UK
Position Title: Claims Adjuster (Property & Motor)
Company Type: Insurance Company
Start Date: Jul-1999
End Date: Mar-2001

Ecclesiastical is an Insurance Company based in Gloucester, UK.

I undertook the duties associated with a Claims Adjuster.

Educação e formação

EDUCATION

Institution: Gloucestershire University
City & Country: Cheltenham, UK
Course/Programme: Business Studies with Modern Languages
Education Level: Bachelor's Degree with Honours
Start Date: Oct-1994
End Date: Jun-1998

Quantitative & Qualitative Methods
Information Technology
Human Resource Management
Business Finance
Business Ethics
Business and Contemporary French
Employee Relations
Business Law
Business Policy
Principles of Marketing
Operations Management
Dissertation – The Impacts of Foreign Investment on the Welsh Economy (1998)

Institution: Lewis Boys Comprehensive School
City & Country: Pengam, UK
Course/Programme: A-Levels: Physical Education (A), French (C), History (D) & Religion (E).
GCSEs: 13 (9 @ C+ Grades; including Maths and English)
Education Level: High School
Start Date: Sep-1987
End Date: Aug-1994

PROFESSIONAL QUALIFICATIONS

Institution: Erasmus University & Professional Capital
City & Country: Rotterdam, Netherlands
Programme: International Sales & Account Management
Start Date: Dec-2008
End Date: Nov-2009

Institution: Cegos Consultancy Group
City & Country: Paris, France
Programme: Executive Management
Start Date: May-2005
End Date: Jun-2005

Institution: Ecclesiastical Insurance
City & Country: Gloucester, UK
Programme: Customer Service N.V.Q - Level 3 (Management Level)
Start Date: Jan-2000
End Date: May-2000

Institution: University of Gloucestershire
City & Country: Cheltenham, UK
Programme: Football Association Leaders Coaching Award
Start Date: Apr-1995
End Date: Apr-1995

Aptidões e competências pessoais

LANGUAGES

Mother Tongue: English.
High Fluency & Technical Level: French & Portuguese.
Basic Level: Spanish, Italian & Welsh.

PROFESSIONAL SKILLS

I possess an excellent understanding of professional support software & online tools such as:
SAP Business Objects Consolidation
Magnitude Financial Reporting
Salesforce CRM systems
Prezi

I possess excellent general Computer skills and have a strong familiarity with Windows/Mac based Software programs, VPN programs, PDF Writer/Reader programs and Video/Audio Conference systems such as:
MS Office programs (Outlook, Word, Excel, Access, PowerPoint, Visio, InfoPath)
Adobe Acrobat & other PDF programs

Salário pretendido

40000

Categoria pretendida

Seguros

Região desejada

Lisboa