Keywords: Project Management, ITIL, MS Office
Years of Experience: 6+
English Level: Fluent (C1/C2)
Dellent is a Portuguese consulting, technology services and outsourcing company, focused mainly on IT and Telecommunication services.
We're looking for an enthusiastic and experienced Senior Delivery Project Manager for a long term contract, working directly from Brussels (Belgium).
The Senior Delivery Project Manager will not only assist in support models and managing transition of projects and new services into the business as usual model; Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered, assist in coordinating Problem and Release management activities to ensure effective service management; Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks but also ensure quality of Known Error records and the Knowledge Database.
- Bachelor’s Degree in Computer Science or other relevant area;
- 6+ years working experience in similar roles;
- Minimum 3 years of Change/Incident/Problem Management or Project Management experience;
- ITIL/ITIL V3 Foundation Certification is mandatory;
- High level of IT literacy – MS Office (Word, Excel, PowerPoint);
- Strong influencing and relationship management skills.;
- Dedicated problem-solver and ability to think-out-of-the-box;
- Strong oral and written communicator, with good interpersonal skills;
- EU citizenship;
- Fluency in English (spoken and written).
- Remuneration compatible with experience;
- You can choose your dev setup;
- A growing company that aims to be a world leader.