For one of our automotive premium partners, we are looking for support in the integration of an identity access management (IAM) IT system. You will work in an international team with other technicians, engineers and managers. The aim of this project is to ensure the conversion of the individual systems of the partner and the technical support in the long term.
RESPONSIBILITIES.
> Proactive analysis of occurring errors and problems in support (2nd level support)
> Creation of documents like quick-start guides, guidelines etc.
> Process elaboration for ticket reduction
> Training and customer support
> End User Feedback Management
REQUIREMENTS
> University degree in technical studies or similar
> Experience in IT support and ticket processing
> Experience with SQL and ServiceNow of advantage
> Fluency in English
BENEFITS
> A highly innovative, agile and unique team with a great working culture and an employer that appreciates news initiatives and ideas
> Meal card, flex benefits, private health insurance, remote work compensation (Porto) and flex benefits, employer sponsored pension plan, gym membership and monthly vouchers (Munich)
> kununu.de can give you an impression of our working culture! (https://www.kununu.com/de/pixida3)