Dellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations.
Being part of a team whose mission is to transform the way software development is done, sounds like something you'd like to be a part of? In this project you will be able to do that in a relaxed, dynamic and multicultural team, with presence in different countries.
We are looking for a Customer Success Manager for a project in Lisbon area for a Maternity Leave Cover until Dec'25, but can be extended.
Requirements:
-3+ years in client-facing roles with a strong focus on customer satisfaction and relationship building;
-Experience in Customer Success, Technical Account Management, Solution Consulting, or similar technical client-facing roles in software;
-Experience supporting SMB or mid-market SaaS customers, understanding their growth drivers;
-Solid understanding of Enterprise IT fundamentals and software implementation challenges;
-Proven ability to engage technical stakeholders and navigate IT processes to ensure customer success;
-Demonstrated ability to influence internal and external teams to achieve customer outcomes;
-Fluent in English language.
What we offer?
- Health insurance;
- A personalized training plan, with a budget to spend on the training and technical books you find necessary;
- Constant feedback so you can grow professionally;
- Remote onboarding process;
- Team events every semester so you can live new adventures;
- Culture of proximity and transparency. Your ideas and needs are heard and valued by us!
