Team Leader with Polish

You come with:

Ability to learn quickly. Pro-active, self-starter and ambitious,
B2 level of English+ C1 level of Polish,
Easily adaptable to new circumstances, technologies, and procedures,
Well-organized and able to handle administrative tasks efficiently,
At least 6 months experience in managing a team in a fast-paced environment (preferably in BPO industry), with sufficient understanding of People Management, tools, processes, and methodologies,
Experience in a complex operational environment – ex. Customer Service, Help Desk, BPO
Ready to work on a shift rotating schedule including the weekends and national holidays.
Your day in Conectys:

You will consult for the Client(s) in the start-up phase of projects by performing a Due Diligence study of the needs and by delivering detailed implementation reports.
You will manage day to day operational interactions with the client
You will coordinate day-to-day activities to meet or exceed Service Level Agreements
You will report on the overall performance of the team and suggest possible areas of improvement.
You will manage staff schedules, staff recruitment, training, performance evaluation, monitoring
You will define and organize processes and use of tools
You will define and manage the tasks, roles, and responsibilities of the customer teams
We have for you:

Working on an international project
Base Salary + performance bonus + Health insurance + Meal Allowance + Laptop
No need to worry with “back to the office date” it won’t be that soon
Recurrent Training Sessions
Young & multicultural environment;
Fast-growing company with international career opportunities;
Innovative HR culture with dedicated HRBP

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Mais sobre esta oferta

Esta oferta de emprego foi inserida pela empresa. em Segunda, 22 Março, 2021 - 17:45. A resposta a este anúncio de emprego tem como data limite: Sexta, 30 Abril, 2021.
Logótipo / Retrato de Arcowave Lda
Who We Are With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. - this is who we are. We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

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