Real Time Analyst

You come with:

Minimum C1 level English Written and Spoken
Residence in Lisbon
Availability to work 24/7 shifts
Minimum 1 year experience in similar role
Advanced Excel skills
High School degree
Your day in Conectys:

You will promulgate schedules in real time to maximize productivity
You will coordinate appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.
You will monitor real time transaction volume and intraday performance.
You will prepare intraday reports to assist operations to drive and manage agents’ daily productivity and performance
You will manage time off request and shift schedule swaps to improve staffing to align it to current arrival patterns to meet service level agreement
You will administer volume contingency action plans as deemed necessary and appropriate
You will facilitate real-time discussions with necessary stakeholders
We have for you:

Working on an international team
Working from home during COVID-19 pandemic
Multicultural environment
Career growth to other roles across departments
Office location – Lisbon city center
Health insurance as of the 7th month contract
Meal card with fuel discounts

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Mais sobre esta oferta

Esta oferta de emprego foi inserida pela empresa. em Segunda, 22 Março, 2021 - 17:28. A resposta a este anúncio de emprego tem como data limite: Sexta, 30 Abril, 2021.
Logótipo / Retrato de Arcowave Lda
Who We Are With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. - this is who we are. We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

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