Quality Analyst with Polish

You come with:

Minimum High School Diploma;
Advanced English language + Advanced Polish written and spoken (C1 level);
Minimum 1-year experience performing quality tasks, preferably in BPO environment;
Excellent verbal, written and interpersonal communication skills;
Outstanding customer service skills, proactivity, and dedication to providing exceptional service;
Availability to work 24/7 shifts;
Residence in Lisbon area.
Your day in Conectys:

Quality verification activity in accordance with the company;
Quality Verification process and project requirements;
Quality inconsistencies identification, and implementation of measures for remedial and improvement whenever necessary;
Creation and development of quality reports, analyses and implements improvement opportunities as requested and agreed with management, within the deadlines agreed;
Escalation to higher management of any inconsistencies found at quality level and suggestion of improvement approaches;
Quality feedback and coaching sessions with required follow up actions;
Development and implementation of quality-related training on topics meant to assure adherence to process and product knowledge and assure improvement.
We have for you:

Content moderation and soft skills initial and continuous training;
Product-specific training on tools, processes, and procedures used by the project;
Career growth across different departments;
Lisbon City Center – Roma Areeiro;
Private health insurance as of the 7th month contract;
This is an office-based project. Smart working option is just temporary and only offered to candidates based in Lisbon;
Meal allowance paid by card.

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Mais sobre esta oferta

Esta oferta de emprego foi inserida pela empresa. em Sexta, 23 Julho, 2021 - 12:11. A resposta a este anúncio de emprego tem como data limite: Domingo, 22 Agosto, 2021.
Logótipo / Retrato de Arcowave Lda
Who We Are With over 3000 employees across 7 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success. - this is who we are. We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

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