Description
The job
We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.
Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, etc.)
Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
Outbound support (e.g. related Smart Mobility or e-Performance Services)
Case monitoring (Monitoring, handling and - if necessary – escalation of open cases)
Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)
Requirements
What you need to have
German native/ advanced level
English advanced level (minimum C1)
No employment termination due to just cause in work history
Knowledgeable in Windows based and Microsoft Office Applications
Secure handling of IT systems
Excellent listening and written/oral communication skills in supported languages
High passion for automotive topics and digital technologies
Make empowerment business decisions with little guidance
Demonstrate out of the box thinking in order to resolve customer concerns
Proficient documentation and note taking; must be able to clearly document information
Maintain a clear understanding of policy and procedures and warranty coverage
Understand the geography of the respective markets working for and being able to identify regions and provinces
Offer
Background.
Experience in the customer service/ call center industry is preferred
1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with affinity for technical / automotive topics at the same time
Experience with Luxury Brands and Customer Relationship Management Systems (CRM)
