Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us!
Our client is currently looking for a Customer Service Representative (male/ female), fluent in Italian to their contact center. As a CSR you will be responsible for handling hotel reservations, inquiries, outbound calls to hotels/guests to arrange special requests.
Your responsibilities
•Respond to customer inquiries regarding service and product related inquiries
•Inform customers about specific products, services, policies and processes
Your profile
•Excellent communication skills & high focus on customer satisfaction
•Native language skills in Italian (verbal, reading, writing) + good in English (verbal, reading, writing)
•Customer service-orientated and a high focus on customer satisfaction
Your experience & skills
•Previous work experience in Service Center or similar business
•Strong administration and organization skills
•Keen eye for detail to ensure high accuracy
•Very good PC skills
Our offer
•Modern working environment at an attractive location in Lisbon with good public transport connection
•Welcoming and inclusive environment
•A team ready to help you develop and grow
•A multinational environment, different nationalities and cultures to work with every day
•Competitive salary & bonus system
•Work in a flexible shift system
Job location: Sete Rios
About our client:
"We are an international outsourcing service provider. Every day, over 63,000 employees working in more than 35 countries helping our customers achieving success in the market. We design and implement solutions for a wide variety of business processes throughout integrated service chains. Our services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services and IT services".